FAQs

Order Changes and Cancellations 

If you need to change or cancel your order, please email info@matriark.com as soon as possible. If your order has already shipped, we will not be able to make any changes, but we can help you with a return (some exceptions apply. Please read our return policy for more information)

Damaged Items

If a product is damaged upon receipt, you may return it for a full refund. Just request a return within 14 days of delivery by filling our Return Form. 

If your purchase becomes faulty within 3 months from the date of purchase, kindly contact us at info@matriark.com. Please send us your order number, a description of the issue, and a photo if needed. While we cannot guarantee a full return and refund, we can discuss it with our Brand Partners and let you know if the item can be repaired, returned, or exchanged.

Sizing 

General size charts can be found on each product page when made available by our Brand Partners. However, sizing varies between brands, so please contact us at info@matriark.com if you need additional information.

Payment 

Matriark accepts Credit / Debit cards (Visa, MasterCard, American Express, Discover, JCB), Paypal, Apple Pay, and AmazonPay.  If you have a store credit or a gift card, you are also able to apply the balance to your purchase. Please contact us at info@matriark.com for further questions.

Security 

Our servers use advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts your information so it cannot be read as it travels over the Internet to our order management system.

We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.

Matriark does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store.

If you have any questions about our privacy and security policies, please contact us at info@matriark.com

Gift Wrap

Matriark.com is an Online marketplace with multiple Brand Partners. Gift wrap will be described on product page when available. If you don’t see information on a product you’d like to purchase, please email us at info@matriark.com and we will let you know if we can gift wrap it.

Promotions

Matriark may run a few promotions from time to time. If you have a promotional code, you may enter it in the box provided at checkout. We accept one promotion code at a time only. If you have questions about your promo code, please contact us at info@matriark.com.

Pre-Ordering

Matriark may feature a few styles that are available for pre-order. These items are not yet in stock. You will be charged the full amount including taxes and shipping for every pre-order item, and you will receive an order confirmation via email. You will receive another notification from us when the item is shipped to you. You may cancel a pre-order purchase before it ships. Once the order has shipped, our standard return policy applies. Promotional codes are not eligible for pre-order items. 

Made-to-Order

Matriark may feature a styles that are available as Made-to-Order. These items are made specifically for you, and will most likely not be returnable. You will be charged the full amount including taxes and shipping for every Made-to-Order item, and you will receive an order confirmation via email. You will receive another notification from us when the item is shipped to you. Once the order has shipped, our standard return policy applies, which means the items will most likely not be returnable.

Creating an Account 

Creating account is the best way to keep track of your past orders, you to save your favorite items, and to quicky check out without re-typing your information all over again. To create an account, click here.

To login, click here.

Password 

Passwords are case sensitive and should include a number and symbol for maximum security. To reset your password, click here. We will send you an email with instructions on how to create a new password. If you need help with resetting your password, please contact info@matriark.com

Subscriptions 

Subscribe here to receive our newsletter, and get our latest news, arrivals, promotion, and invitations. You can opt-out at any time from the “unsubscribe” link found at the bottom of our emails and newsletters.